Here are some frequently asked questions that we often receive. Please contact us, should you need assistance:
Q: Apart from the Japanese Ring Puzzle, do we plan to add more products to your store in the future?
A: We plan to do so in coming months. We will start with some interesting products related to “Japanese”, “puzzle”, and “toys”, and get you updated on our social media platforms. Watch for it!
Q: Is Japanese Ring Puzzle safe to play?
A: Absolutely! Our team of professional craftsmen stand behind the product. Japanese Ring Puzzle is handmade from natural wood with laser focus on details and safety.
Q: Could I send the puzzle as gift to my friend in a different country?
A: Of course. A lot of people have done the same for years on our website. After making the purchase, you can simply drop a message to contact@japaneseringpuzzle.com to let us know your request (shipping address, birthday card, etc). We will be glad to help you bring joy to your loved ones.
Q: Is it safe to buy things on japaneseringpuzzle.com?
A: It is safe, because we use Paypal as our main payment gateway and always provide tracking code to our customers. Paypal has long been consider as one of the safest payment providers on the planet. If something goes wrong, you can simply send a refund request on Paypal (read more: https://www.paypal.com/us/webapps/mpp/paypal-safety-and-security). Furthermore, you can buy our products from trusted platforms, such as eBay, Etsy, and Amazon.
Q: How long is the shipping?
A: Well, it will depend on your location, since our main workshop locates in South East Asia. All shipments will have tracking codes. If you do not receive yours within 2 business days, let us know by email. You can estimate your puzzle’s arrival by adding the processing and transit times in the table below:
Processing
Key Tasks | Processing Time |
Order confirmation | 12 hours |
Packaging | 1-2 hours |
Dispatching | 1-2 hours |
Delivery
Delivery Method | Transit Time |
Standard delivery (Asia, Oceania, Europe) | 5-10 business days |
| Standard delivery (US, Canada, the rest of the world) | 7-14 business days |
Expedited delivery (please email us for details) | 1-5 business days |
Please note:
- This is only a general guideline for our processing times. Processing begins only when we have received your payment and shipping address information. Denied credit card authorizations or incorrect address fixes will delay processing start times.
- Our FREE shipping policy applies for Standard delivery with FREE tracking code.
- Unfortunately, due to some recent changes in policies, we can no longer send products to the Oceania by economy shipping. However, customers from Oceania can send us an email to upgrade your shipping service to Expedited. Problem solved!
Q: How to contact Japanese Ring Puzzle?
A: We encourage you to contact us by 2 ways:
- Send email to contact@japaneseringpuzzle.com
- Chat with us by the Live Chat located at the bottom right of the page. If our support agents are not available, drop a message there and we will get back to you at the soonest.