Here are some frequently asked questions that we often receive. Please contact us, should you need assistance:
Q: Is Japanese Ring Puzzle safe to play?
A: Absolutely! Our team of professional craftsmen stand behind the product. Japanese Ring Puzzle is handmade from natural wood with laser focus on details and safety.
Q: Could I send the puzzle as gift to my friend in a different country?
A: Of course. A lot of people have done the same for years on our website. After making the purchase, you can simply drop a message to contact@japaneseringpuzzle.com to let us know your request (shipping address, birthday card, etc). We will be glad to help you bring joy to your loved ones.
Q: Is it safe to buy things on japaneseringpuzzle.com?
A: It is safe, because we use Paypal as our main payment gateway and always provide tracking code to our customers. Paypal has long been consider as one of the safest payment providers on the planet. If something goes wrong, you can simply send a refund request on Paypal (read more: https://www.paypal.com/us/webapps/mpp/paypal-safety-and-security).
Q: I receive a broken product. How could I request a refund?
A: Our promise:
- We accept returns on all broken items and exchange them at no additional cost.
- We will refund the entire purchase price of the order (less shipping).
- There are no hidden fees or re-stocking fees.
- Refunds made within 30 days will be made to the credit card or PayPal account used to place the order.
Should you wish to return an item, please contact us and request return instructions immediately after receiving the goods. This will ensure there are no delays in issuing your refund. To begin the refund process, please email contact@japaneseringpuzzle.com.
Please do NOT send items without emailing us first. Returns without authorization will not be processed.
Q: Apart from the Japanese Ring Puzzle, do we plan to add more products to your store in the future?
A: We plan to do so in the future. We will start with some interesting products related to “Japanese”, “puzzle”, and “toys”, and get you updated on our social media platforms. Wait for it!
Q: How long is the shipping?
A: It will depend on your location, since our main workshop and warehouse locate in the South East Asia. All shipments will have complimentary tracking codes. If you do not receive yours within 3 business days, let us know by email contact@japaneseringpuzzle.com. You can estimate your puzzle’s arrival by adding the processing and transit times in the table below:
We have shipped 40,000+ puzzles to customers all over the world 🙂
Processing
|
Key Tasks
|
Processing Time
|
|
Order confirmation
|
12 hours
|
|
Packaging
|
1-2 hours
|
|
Dispatching
|
1-2 hours
|
Delivery
|
Delivery Method
|
Transit Time
|
|
Standard delivery (Asia, Oceania, Europe)
|
5-10 business days
|
| Standard delivery (US, Canada, the rest of the world) |
7-14 business days
|
|
Expedited delivery (please email us for details)
|
1-5 business days
|
Please note:
- This is only a general guideline for our processing times. Processing begins only when we have received your payment and shipping address information. Denied credit card authorizations or incorrect address fixes will delay processing start times.
- Our FREE shipping policy applies for Standard delivery with FREE tracking code.
- If you wish to receive your product a little bit faster, please kindly send a request to our email contact@japaneseringpuzzle.com . We are happy to arrange it for you.
Q: Could I buy products in bulk?
A: Yes, we do provide wholesale. Please tell us a bit about you, your store/business, and your desired quantity & time. We will get back to you at the soonest.
Q: How to contact Japanese Ring Puzzle?
A: We encourage you to send us email to contact@japaneseringpuzzle.com. We will response within 48 hours or sooner.